Legal
Delivery Information
Last updated: 3 July 2026
UK-wide delivery, free over £50, and same-day Click & Collect from Covent Garden. Here's everything you need to know about getting your order to your door.
1. Delivery options and charges
| Option | Cost | Timescale |
|---|---|---|
| Standard | £3.95 — free on orders over £50 | 3–5 working days |
| Express | £6.95 | Next working day when ordered before 2pm (Mon–Fri) |
| Click & Collect | Free | Same day from our London store when ordered by 12pm |
All charges are shown at checkout before you pay, and include VAT. Working days are Monday to Friday, excluding bank holidays. Express orders placed after 2pm, or on a weekend or bank holiday, are dispatched the next working day.
2. Where we deliver
We currently deliver to United Kingdom addresses only, including Northern Ireland, the Highlands and Islands. Deliveries to remote postcodes may take an extra 1–2 working days.
We don't yet ship internationally — join the newsletter at the bottom of the page and you'll be the first to know when that changes.
3. Click & Collect
Order by 12pm and your parcel will be ready to collect from our Covent Garden store the same day — we'll email you the moment it's ready. Bring your order confirmation (on your phone is fine) and, for card verification, the card you paid with.
N&N Clothing, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Open Monday–Saturday 10am–7pm, Sunday 11am–5pm. We hold collections for 14 days before cancelling and refunding the order.
4. Tracking your order
Every parcel is sent tracked. You'll receive a dispatch email with your tracking link the moment your order leaves us, and you can also follow progress from the orders section of your account.
If your order hasn't arrived within the expected window, check the tracking link first, then contact hello@nnclothing.co.uk and we'll chase it for you. If we can't deliver within 30 days of your order you may cancel for a full refund.
5. Sending something back
Returns are simple — 14 days from delivery, £2.95 for a tracked label, and always free if something is faulty. The full details are in our returns policy.