Returns Policy

Not quite right? You have 14 days from the day your order is delivered to tell us you'd like to return it, and a further 14 days to post it back. This reflects your legal right to cancel under the Consumer Contracts Regulations 2013 — see our terms & conditions for the full detail.

Sale items can be returned in exactly the same way as full-price items.

To qualify for a full refund, items should come back to us:

• unworn and unwashed, other than trying on for fit;
• with all original tags and labels attached;
• in their original packaging where possible; and
• with hygiene seals intact on underwear, swimwear and pierced jewellery — for hygiene reasons these cannot be returned once the seal is removed, unless faulty.

You're entitled to inspect items as you would in a shop. If an item comes back showing wear beyond that — make-up marks, missing tags, signs of washing — we may reduce the refund to reflect the loss in value.

1. Start your return from the orders section of your account, or email hello@nnclothing.co.uk with your order number.
2. We'll email you a tracked returns label — £2.95, deducted from your refund. Or you can use any tracked service of your choice at your own cost.
3. Pack the items securely, attach the label and drop the parcel at any Post Office or parcel shop shown on the label. Keep your proof of postage.

Items remain your responsibility until they reach us, so we recommend a tracked service in all cases.

We process refunds within 14 days of receiving your return (or of you providing proof of postage, if earlier) — in practice usually within 2–3 working days of the parcel arriving. Refunds go back to your original payment method; your bank may take a further 3–5 working days to show the funds.

If you return a whole order, we also refund the standard delivery charge you paid. If you chose a premium option such as Express, we refund up to the cost of Standard delivery.

We don't run a formal exchange service — stock moves quickly and we'd hate for your size to sell out while a parcel travels. The fastest route is to place a new order for the size or colour you want and return the original for a refund. If the new order qualifies for free delivery, it ships free as usual.

If something arrives damaged, develops a fault or isn't as described, that's on us — returns for faulty items are always free. Contact hello@nnclothing.co.uk with your order number and a photo of the issue, and we'll send a pre-paid label and sort a refund, repair or replacement.

Your statutory rights under the Consumer Rights Act 2015 — including the 30-day right to reject faulty goods — always apply and are never limited by this policy.